Shopping
Everything You Need to Know
Our Promise to You
Finding an Item
Finding the Right Size

Ordering
Ordering Options
Shipping and Handling Options
Secure Shopping and Your Privacy
Pricing, Order Limit, and Sales Tax Policies
Payment Options
Order Status

Returns
Returns or Exchanges

Other Useful Information
Registration
Contact Customer Service

Everything You Need to Know

Shopping online is convenient.
Our store is open 24 hours a day, 7 days a week, 365 days a year. You can contact our customer service by calling toll free 1-877-268-9594 between the hours of 8:00am to 9:00pm EST, Monday through Friday.

Returning items to My Favorite Shoe Store is simple.
You can easily return them by mail.

We'll deliver to your home or workplace.

We offer a wide selection of items.
We update our product selection as we produce each new catalog, and we carry
hard-to-find sizes. Visit us often to see what's new.

Be the first to find out about new products and our latest promotions.
Receive the latest news via e-mail .

Your information is safe, secure and private.
We respect your Privacy .

Other questions?
Please let us know if there are other questions that you have about shopping at My Favorite Shoe Store. Call us toll free at 1-877-268-9594. Our customer service hours are from 8:00am to 9:00pm EST, Monday through Friday.

Comments?
Use our Contact Customer Service page or call us toll free at 1-877-268-9594, 8:00am to 9:00pm EST, Monday through Friday.

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Our Promise To You

When you order from My Favorite Shoe Store, we know that you've put your trust in us. You've trusted us to deliver a quality product backed by caring people who will be attentive to your needs. Our goal is to make it easy for you to do business with us.

Every My Favorite Shoe Store employee is committed to bringing you all the satisfaction and convenience you expect when you shop from the comfort of your home.

At My Favorite Shoe Store we want you to be happy with your purchase. Your satisfaction is fully guaranteed. Every product meets rigid standards of quality before it is shipped to you. If you're not satisfied with your purchase, for any reason, you may return it for an exchange or refund.

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Finding an Item

There are three ways you can find an item online at My Favorite Shoe Store:

Use the Go Shopping button.. This button is part of the left navigation bar on every page of the site.

Use the search function, which is part of the top navigation bar, and appears on every page of the site. You can use the search function in three different ways:

1. to order from catalog enter the number of an item you have found in any of our catalogs. Even if you cannot locate the item online, if it was in our catalog and you have the item number, we will locate it for you.
2. item search, with the help of a few keywords, you can locate exactly what you are looking for. Remember, the more specific your search, the fewer items will be found.
3. You can also use the Shop from a catalog feature, located on the top and side navigation bars.

If you still cannot find what you need, our Customer Service Associates will be glad to assist you. They are available from 8:00am to 9:00pm EST, Monday through Friday. Contact us toll free at 1-877-268-9594 or use our Contact Customer Service page.

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Finding the Right Size

 Size Charts

Women's Measuring Instructions:

Bust       With your arms relaxed, measure around the fullest part of your chest.
Waist     Measure around your natural waistline or where you wear your pants.
Hips       Measure around the fullest part of your body (usually the top of your legs).

Returning Items
If an item doesn't fit, Return or Exchange it for a different size.

Ordering Options

When ordering from My Favorite Shoe Store you can place your order in any of three different ways:

1. Online: Order directly from this website by placing products in your shopping bag and going through the checkout process.
2. By phone: Call our toll free number, 1-877-268-9594, 8:00am to 9:00pm EST, Monday through Friday.
3. By mail: If you have a catalog you can mail your order form to us. If you would prefer not to provide your credit card information online, you can print the order form that appears on the screen and add your payment information before mailing.

    My Favorite Shoe Store Customer Service
    6864 Engle Road
    Cleveland , Ohio 44130

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Shipping & Handling

Shipping Options

Standard -
Standard shipments are delivered via USPS within the continental United States only, and in-stock items should arrive within 5 to 10 business days from the date of order.

Cost -
The cost depends on the total amount of the order:

*Express Delivery Service
If you want your merchandise sooner, select Express or Express Plus delivery service. For an additional $7.95, choose Express for guaranteed delivery within 3-4 business days after leaving our facility on in-stock items. For an additional $16.95, choose Express Plus for guaranteed delivery within 2 business days on in-stock items. These costs are in addition to our standard shipping and handling rates listed above. Delivery is available to the continental United States only.

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Shipping to a Different Address
You can choose to send a package to:

1. "My billing" - the same address as the billing address on your credit card.
2. "My shipping" - any other address.

Delivery Time -
To estimate when a package will be delivered, consider the following:
Credit card approval and address verification must be received prior to processing.
Standard and Express deliveries are made only Monday through Saturday (holidays excluded).

Other Notes:

U.S. Territories -
My Favorite Shoe Store ships to the following U.S. territories: American Samoa , Guam , Mariana Islands , Puerto Rico and U.S. Virgin Islands. Shipping to U.S. territories is via standard shipping only; express delivery is not available.

International
We are currently unable to accept or ship orders outside the U.S. or the territories listed above.

Other Questions?
Please let us know if there are other questions that you have about shopping at My Favorite Shoe Store. You may use our Contact Customer Service page or call us toll free at 1-877-268-9594. Our customer services hours are 8:00am to 9:00pm EST, Monday through Friday.

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Secure Shopping and Your Privacy

Our security statement can be view in Secure Shopping page

Our privacy statement can be view our Your Privacy page

Pricing, Order Limit and Sales Tax Policies

Pricing Policy
Our online merchandise prices are typically the same as those in our most recent catalog. When ordering from a catalog, please enter your customer information (your customer number and the media code associated with that catalog) so that the pricing from that catalog will apply to your order. Your customer information can be found on the back of your catalog in the blue box next to your name and address. If you have questions, call us toll free at 1-877-268-9594.

Order Limit Policy & Group Sales
My Favorite Shoe Store does not authorize the purchase of My Favorite Shoe Store merchandise for resale. Accordingly, My Favorite Shoe Store limits online purchases of merchandise to prevent bulk purchases and the unauthorized resale of My Favorite Shoe Store products. However, if you are interested in buying a large number of items for non-resale purposes for a company, school, or other organization, please call us toll free at 1-877-268-9594 and we will be happy to assist you.

Sales Tax
Sales tax is only collected when shipping to Ohio or New Jersey, at an appropriate tax rate according to the Ohio or New Jersey shipping address zip code.

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Payment Options

Methods of Payment
My Favorite Shoe Store accepts the following major credit cards:
 
• Visa
• MasterCard
• American Express
• Discover
 
Note: If you use American Express, your billing and shipping information must be the same.

We are unable to accept cash, paypal, credit vouchers, C.O.D., or gift certificates. We can accept a check through the mail for merchandise ordered online. Orders with a check payment over $125 will not be eligible for express shipping. It is My Favorite Shoe Store's policy to hold checks over $125 until the check has cleared. Orders will be automatically cancelled if payment is not received within 14 days. If you have any questions, please call us~ toll free at 1-877-268-9594.

Using Your Credit Card
First, enter your name exactly as it appears on your credit card. Then fill out your credit card billing address as it appears on your credit card statement. To change this information, simply highlight the area you want to change and type in the new information. It is important that you include your phone number in case we need to contact you about your order.

When You Will Be Charged
The credit card that you specify for your purchase will be charged when the order is shipped.

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Order Status

Confirming your Order
If you have provided a valid e-mail address when you order, you will receive an e-mail that confirms that we received and are processing your order.

Out-of-Stock Items
While we make every effort not to be out of stock, occasionally we may be out of certain items. If we are out of stock on an item that you want, you will be notified of this immediately after selecting your item. If you decide to order the product anyway, your credit card will not be billed for this item until the actual item is shipped to you.

Estimating Delivery Time
When trying to estimate when a package will be delivered you should consider the following:

• Credit card approval and address verification must be received prior to processing.
• Express delivery orders received after 12 Noon EST will not be processed until the following day. Deliveries are made only on business days, Monday through Saturday (excluding holidays). There are certain holidays when carriers do not pick up or deliver.

If we have a question about your order, we will contact you either by phone or by e-mail (if you have provided an e-mail address). If you have questions or changes to your order, please call us toll-free at 1-877-268-9594 or contact us using the Contact Customer Service. page.

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Returns or Exchanges

Return Policy

• Merchandise must be returned within 30 days from the time you receive it, in its original and unused condition, via Parcel Post or UPS.
• To ensure a prompt, accurate refund or exchange, please fill out the return/exchange form completely.

Returning Items by Mail

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Other Notes on Returning Items

Credit Card Refunds

• All credits will be placed on the credit card used for the original purchase, less postage and handling.
• Allow 1 to 2 billing cycles for the credit to appear on your statement

Registration Questions & Answers

When you register and create an account with My Favorite Shoe Store.com we'll remember your information so that the checkout process is easier and faster. You will also have access to great features such as the ability to view past orders.

Can I place an order without registering?

Yes, you can. You can also check your order status by clicking on the order status button on the top navigation bar, but registering will give you access to more information about your order.

What will you do with my information after I register?

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time. For more information on our privacy policy, click here.

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What if I forget my password?

Since we know that this happens sometimes, we have added a reminder question so that you can be reminded of your password. You created the question when you registered. So click on "forgot your password?" and your question will pop up, answer it correctly and you will be given your password. If you still don't remember your password, click on "Get Password" and your password will appear. You will need to re-enter your credit card information as we have removed it from our system for your protection.

How do you know my name when I visit your site?

We use cookies to recognize you and your preferences to make shopping easier. Cookies are bit of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them. Cookies stored on your computer do not contain any personal identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Remember, if you choose to do this, you will not be able to take full advantage of some of My Favorite Shoe Store.com's features (e.g. personalization and storage of shopping cart items).

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When I enter my name during registration, is it secure?

We use the Secure Socket Layer (SSL) protocol, which is the most advanced consumer online security technology available, to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than My Favorite Shoe Store.com.

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When I register, will I be receiving My Favorite Shoe Store catalogs by mail?

No, to get one of our fine catalogs you will need to visit our "free catalog" page separately. To request a catalog,
click here.

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Other Useful Information

Contact Customer Service -
We welcome your questions and comments. Your feedback helps us to improve the site making your shopping experience more enjoyable. Throughout this site you will see mention of our Contact Customer Service and it is always underlined, which means all you need to do is click on it and you will go directly to that page.

If you have a question or comment you want to share with us, go to the Contact Customer Service page and select the type of inquiry then submit your comments. We will respond to your inquiry and comments as soon as possible. If you need an immediate answer call us toll free at 1-877-268-9594 between 8:00am to 9:00pm EST.

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