Which web browser should I use to view your site?

We recommend that you use version 5.0 or higher of either Netscape Communicator (a.k.a. Navigator) or Microsoft Internet Explorer. In addition, our website also supports Mozilla's Firefox 1.0 browser. If you have a previous version of one of these browsers, you can download a free copy of the latest version of Netscape's , Microsoft's Internet Explorer and Mozzilla's Firefox from their web sites.

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Why is my checkout screen blank? Why do no choices appear in the drop down menus?

It is possible that the web browser you use is not compatible with our website. If you are not using a current version of your browser, we would appreciate hearing from you. If you could provide us with your browser, browser version, the item numbers you were trying to order, and any other pertinent information, we can then make the appropriate adjustments so that your browser type will be compatible with our website. In the interim, our operators can take your order over the phone toll free at 1-877-746-3717.

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Where are your sale items?

Our "Clearance" section offers great savings on fully guaranteed products. Be sure to look at "MyFavoriteShoeStore.com Catalog Clearance" for extra special savings on limited items. These offers change frequently so visit often for the best deals.

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I know you carry this item, but I couldn't find it on your site. Can I still order it?

Yes. If you don't see the item on our web site, you can send us a note through the Contact Customer Service link which is located on the bottom of each page.

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How do I enter my Credit Card information?

Enter your credit card account number in the appropriate field without any spaces or dashes.

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When will my order arrive?

You can expect in-stock items to be processed and shipped out of our facility within 48 hours period. Items sent via regular shipping can be expected to arrive within 15 business days from the date of order. Items sent via our Express Delivery can be expected in 3-4 business days after leaving our facility. For Hawaii and Alaska, please allow 4-6 weeks. To keep you informed of the status of your order we email you two confirmations (provided that we have your correct email address) one indicating that your order has been processed and the other indicating that your order has been shipped.

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Can I check the status of my order or backorder online?

Yes, you can check the status of your order online. Click on the button that says order status. Any of our Customer Service Associates would be happy to check the status for you, either via the Contact Customer Service link, located on the bottom of each page, or by calling toll free 1-877-746-3717.

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When is my credit card charged for items in stock or on backorder?

Your card is charged when the backordered item becomes available. If your order includes both in-stock and backordered items, you will initially be charged only for the in-stock portion of your order. The backordered portion is charged to your account when the remaining item or items become available.

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When can I expect my refund for my returned merchandise or to receive the items I wanted in exchange?

Typically, returns are processed within two business days of receipt, and refund checks are issued twice a week. Exchanges are processed in that same two-day window, and then are subject to our normal 7-10 day delivery time.

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How do I contact MyFavoriteShoeStore.com?

Having problems? Need questions answered? Here are all the ways that you can contact us here at MyFavoriteShoeStore.com:

Online:     Click Contact Customer Service link located in the bottom part of each page and type in your question and/or comments and click on the submit button to send. You can choose to do this anonymously or you can provide your name, address and e-mail address so we can get back with you.

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Can I place an order without registering?

Yes, you can. You can also check your order status by clicking on the order status button on the top navigation bar, but registering will give you access to more information about your order.

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What will you do with my information after I register?

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time. For more information on our privacy policy, click here.

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How do you know my name when I visit your site?

We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them. Cookies store on your computer do not contain any personal identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Remember, if you choose to do this, you will not be able to take full advantage of some of MyFavoriteShoeStore.com.com's features (e.g. personalization and storage of shopping cart items).

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When I enter my name during registration, is it secure?

We use the Secure Socket Layer (SSL) protocol, which is the most advanced consumer online security technology available, to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than MyFavoriteShoeStore.com.com.

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What is the “guaranteed replacement charge” in my shopping cart?

The guaranteed replacement charge guarantees the speedy replacement of lost/damaged merchandise at no additional charge to you.

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How is my sales tax calculated?

If your shipping address is in Ohio or New Jersey, then Ohio or New Jersey sales tax will be applied. Your county tax will be automatically calculated based on your Ohio or New Jersey shipping address. The appropriate Ohio or New Jersey sales tax will be shown at checkout.

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