Shopping
Everything You Need to Know
Our Promise to You
Finding an Item
Ordering
Ordering Options
Shipping and Handling Options
Secure Shopping and Your Privacy
Pricing, Order Limit, and Sales Tax Policies
Payment Options
Order Status
Returns
Returns or Exchanges
Other Useful Information
Registration
Contact Customer Service Everything You Need to Know
Shopping online is convenient.
Our store is open 24 hours a day, 7 days a week, 365 days a year. You
can contact our customer service by calling toll free 1-877-746-3717 between the hours of 8:00am to 9:00pm EST, Monday through Friday.
Returning items to MyFavoriteShoeStore.com is simple.
You can easily return them by mail.
We'll deliver to your home or
workplace.
We offer a wide selection of items.
We also carry
hard-to-find sizes. Visit us often to see what's new.
Be the first to find out about new products and our latest promotions.
Receive the latest news via e-mail.
Your information is safe, secure and private.
We respect your Privacy. Other questions?
Please let us know if there are other questions that you have about
shopping at MyFavoriteShoeStore.com. Call us toll free at 1-877-746-3717. Our customer service hours are from 8:00am to 9:00pm EST , Monday through Friday. Comments?
Use our Contact Customer Service page
or call
us toll free at 1-877-746-3717 from 8:00am to 9:00pm EST , Monday through Friday.
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guide.
Our Promise To
You
When you order from MyFavoriteShoeStore.com, we know that
you've put your trust in us. You've trusted us to deliver a quality product backed by caring people who will be attentive to your needs. Our goal is to make it easy for you to do business with us. Every MyFavoriteShoeStore.com employee is committed to bringing you all the satisfaction and convenience you expect when you shop from the comfort of your home. At MyFavoriteShoeStore.com we want you to be happy with your purchase. Your satisfaction is fully guaranteed. Every product meets rigid standards of quality before it is shipped to you. If you're not satisfied with your purchase, for any reason, you may return it for an exchange or refund. Back to top of this guide. Finding an Item There are three ways you can find an item online at MyFavoriteShoeStore.com: Use the "Find My Fav" button on the top right of the page in the navigation area. This button is part of the top navigation bar on every page of the site.
Use the search function, which is part of the top
navigation bar, and appears on every page of the site. You can use the search function in two different ways:
- enter the item number of an item.
- item search, with the help
of a few keywords, you can locate exactly what you are looking for. Remember, the more specific your search, the fewer items will be found.
If you still cannot find what you need, our
Customer Service Associates will be glad to assist you. They are available from 8:00am to 9:00pm EST , Monday through Friday. Contact us toll free at 1-877-746-3717 or use our
Contact Customer Service page.
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Returning Items
If an item doesn't fit, Return or Exchange it for a different size.
Ordering Options
When ordering from MyFavoriteShoeStore.com you can place your order in any of two different ways:
- Online: Order directly from this website by placing products in your shopping bag and going through the checkout process.
- By phone: Call our toll free number, 1-877-746-3717, 8:00 am to 9:00 pm EST, Monday through Friday.
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Shipping & Handling
Shipping Options
Standard-
Standard shipments are delivered via USPS and are free within the continental United States only, and in-stock items will arrive within
15 business days from the date of order.
*Express Delivery Service
If you want your merchandise sooner, select Express or Express Plus delivery service. For $7.95, choose Express for guaranteed delivery within 3-4 business days after leaving our facility on in-stock items. For an additional $16.95, choose Express Plus for guaranteed delivery within 2 business days on in-stock items. These costs are in addition to our standard shipping and handling rates listed above. Delivery is available to the continental United States only.
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Shipping to a Different Address
You can choose to send a package to:
- "My billing" - the same address as the billing address on your credit card.
- "My shipping" - any other address.
Delivery Time-
To estimate when a package will be delivered, consider the following:
Credit card approval and address verification must be received prior to processing.
Standard and Express deliveries are made only Monday through Saturday (holidays excluded).
Other Notes:
U.S. Territories-
MyFavoriteShoeStore.com ships to the following U.S. territories: American Samoa ,
Guam , Mariana Islands , Puerto Rico and U.S. Virgin Islands. Shipping to U.S. territories is via standard shipping only; express delivery is not available.
International
We are currently unable to accept or ship orders outside the U.S. or
the territories listed above.
Other Questions?
Please let us know if there are other questions that you have about
shopping at MyFavoriteShoeStore.com. You may use our Contact Customer Service page or call us toll free at
1-877-746-3717. Our customer services hours are 8:00am to 9:00pm EST, Monday through Friday.
Secure Shopping and Your Privacy
Our security statement can be view in Secure Shopping page
Our privacy statement can be view our Your Privacy page
Pricing, Order Limit and Sales
Tax Policies
Order Limit Policy & Group Sales
MyFavoriteShoeStore.com does not authorize the purchase of MyFavoriteShoeStore.com merchandise for resale. Accordingly, MyFavoriteShoeStore.com limits online purchases
of merchandise to prevent bulk purchases and the unauthorized resale of
MyFavoriteShoeStore.com products. However, if you are interested in buying a large number of items for non-resale purposes for a company, school, or other organization, please call us toll free at 1-877-746-3717 and we will be happy to assist you.
Sales Tax
Sales tax is only collected when shipping to
Ohio or New Jersey at an appropriate tax rate according to the Ohio or NJ shipping address zip code.
Payment Options
Methods of Payment
MyFavoriteShoeStore.com accepts the following major credit cards:
· Visa
· MasterCard
· American Express
· Discover
Note: If you use American Express, your billing and shipping information must be the same.
We are unable to accept cash, paypal, credit
vouchers, C.O.D., or gift certificates. We can accept a check through the mail for merchandise ordered online. Orders with a check payment over $125 will not be eligible for express shipping. It is MyFavoriteShoeStore.com's policy to hold checks over $125 until the check has cleared. Orders will be automatically cancelled if payment is not received within 14 days. If you have any questions, please call us toll free at 1-877-746-3717.
Using Your Credit Card
First, enter your name exactly as it appears
on your credit card. Then fill out your credit card billing address as it appears on your credit card statement. To change this information, simply highlight the area you want to change and type in the new information. It is important that you include your phone number in case we need to contact you about your order.
When You Will Be Charged
The credit card that you specify for your purchase will be charged when the order is shipped.
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Order Status
Confirming your Order
If you have provided a valid e-mail address
when you order, you will receive an e-mail that confirms that we received and are processing your order.
Out-of-Stock Items
While we make every effort not to be out of
stock, occasionally we may be out of certain items. If we are out of stock on an item that you want, you will be notified of this immediately after selecting your item. If you decide to order the product anyway, your credit card will not be billed for this item until the actual item is shipped to you.
Estimating Delivery Time
When trying to estimate when a package will be
delivered you should consider the following:
- Credit card approval and address
verification must be received prior to processing.
- Express delivery orders received after 12
Noon EST will not be processed until the following day. Deliveries are made only on business days, Monday through Saturday (excluding holidays). There are certain holidays when carriers do not pick up or deliver.
If we have a question about your order, we will
contact you either by phone or by e-mail (if you have provided an e-mail address). If you have questions or changes to your order, please call us toll-free at 1-877-746-3717 or contact us using the
Contact Customer Service. page.
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Returns or Exchanges
Return Policy
- Merchandise must be returned within 14 days from
the time you receive it, in its original and unused condition, via Parcel Post or UPS.
- To ensure a prompt, accurate refund or exchange,
please fill out the return/exchange form completely.
Returning Items by Mail
- Please note the reason for the return on the
return/exchange form.
- Indicate whether you prefer a charge credit (to
the card originally used), or an exchange of merchandise.
- If you prefer an exchange, let us know what
merchandise you would like by completing the information on the reverse side of the return form. We will pay the shipping costs for the order sent in exchange if it is of equal value. If there are additional charges your credit card will be billed.
- If the address is different from the original
address, please make the changes on your current address listing.
- Pack and seal your return securely (in the
original package) and include the return form. Packages must be returned prepaid - we cannot accept C.O.D. deliveries.
- Return address:
MyFavoriteShoeStore.com
6864 Engle Road
Cleveland , Ohio 44130
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Other Notes on
Returning Items
Credit Card Refunds
- All credits will be placed on the credit card
used for the original purchase, less postage and handling.
- Allow 1 to 2 billing cycles for the credit to
appear on your statement
Registration
Questions & Answers
When you register and create an account with
MyFavoriteShoeStore.com.com we'll remember your information so that the checkout process is easier and faster. You will also have access to great features such as the ability to view past orders.
Can I place an order without registering?
Yes, you can. You can also check your order status
by clicking on the order status button on the top navigation bar, but registering will give you access to more information about your order.
What will you do with my information after
I register?
Personal information relating to you and your order
history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time. For more information on our privacy policy, click here.
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What if I forget my password?
You may enter a new password durning the check out process. This password maybe used to login on your next visit.
How do you know my name when I visit your
site?
We use cookies to recognize you and your
preferences to make shopping easier. Cookies are bit of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them. Cookies stored on your computer do not contain any personal identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Remember, if you choose to do this, you will not be able to take full advantage of some of MyFavoriteShoeStore.com.com's features (e.g. personalization and storage of shopping cart items).
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When I enter my name during registration, is it secure?
We use the Secure Socket Layer (SSL) protocol,
which is the most advanced consumer online security technology available, to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than MyFavoriteShoeStore.com.com.
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Other Useful Information
Contact Customer Service -
We welcome your questions and comments. Your
feedback helps us to improve the site making your shopping experience more enjoyable. Throughout this site you will see mention of our Contact Customer Service and it is always underlined, which means all you need to do is click on it and you will go directly to that page.
If you have a question or comment you want to share
with us, go to the Contact Customer Service
page and select the type of inquiry then submit your comments. We will
respond to your inquiry and comments as soon as possible.
If you need an immediate answer call us toll free at 1-877-746-3717
between 8:00am and 9pm EST.
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